RETURNS & JEWELLERY CARE 

Every piece of DBL jewellery is made by hand with love, and we hope yours becomes a favourite you reach for every day.

RETURNS & STORE CREDIT

If your purchase isn’t quite right, please contact info@dbldesigns.ca within 14 days of purchase to request a return.

Eligible returns are issued as in-store credit only. We do not offer refunds to the original payment method. Purchases are final sale after 14 days.

FINAL SALE ITEMS

The following items are final sale and are not eligible for a change-of-mind return or store credit:

• Earrings

• Surprise Bags

• Items discounted by more than 20%

• Pre-orders

• Gift cards

CARING FOR YOUR DBL JEWELLERY

Normal wear and tear over time is not a manufacturing defect. Jewellery containing natural gemstones should be handled, stored and cleaned carefully.

Some tarnish or patina may develop over time with frequent wear. This is a normal part of your jewellery’s journey—a sign that your favourite piece has been shown some serious love!

MANUFACTURING DEFECTS

If you believe your jewellery has a manufacturing defect, please email info@dbldesigns.ca with your order number and clear photos so we can assess it. We’ll be happy to help arrange a repair for a confirmed manufacturing defect.

Final sale exclusions apply to change-of-mind returns and do not limit any rights you may have under applicable consumer protection laws.

Thank you for supporting handmade jewellery and being part of the DBL family.