FAQ – DBL Shop

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FAQ

RETURNS

Your satisfaction is very important to us!
If your product is damaged in transit or if your unhappy with your purchase in any way >>please contact me at info@dbldesigns.ca within 14 days of purchase.

Wear and tear over time is normal and is not a fault. Jewelry containing natural Gemstones should be handled, stored and cleaned carefully. If you find your jewels have a manufacture defect, we will be happy to repair.

If you find your jewelry showing some tarnish or patina -this is normal. This can happen over time with lots of wear. This means your favorite piece was shown some serious love!

SHIPPING & DELIVERY

All DBL Jewelry is made with love to order - we aim to ship items within 3-5 business days of receiving your order.

We ship via Canada Post and do like to allow 2-7 business days for delivery depending on your location.

Are you a local shopper? in the Lumsden, Sask. area we do offer a CONTACTLESS SAFE pick up at our studio as well!

Need your order rush? Express shipping is available at an additional charge. Please contact us at info@dbldesigns.ca with the subject RUSH ORDER to arrange for express options.
xoxo
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