SHIPPING & RETURNS

 

SHIPPING( DUTY & TARRIFS USA)  & RETURN POLICY

 

RETURNS

Your satisfaction is very important to us!
If your product is damaged in transit or if your unhappy with your purchase in any way >>please contact me at info@dbldesigns.ca within 14 days of purchase. 
** ALL ORDERS WILL ONLY BE REFUNDED IN AN IN STORE CREDIT .
** PRE ORDERS ARE ALL FINAL SALE
**ITEMS OVER 20% OFF DISCOUNT ARE FINAL SALE 
** SURPRISE BAGS ARE FINAL SALE 
**EARRINGS ARE FINAL SALE 
** GIFT CARDS ARE FINAL SALE 


Wear and tear over time is normal and is not a fault. Jewelry containing natural Gemstones should be handled, stored and cleaned carefully. If you find your jewels have a manufacture defect, we will be happy to repair.

If you find your jewelry showing some tarnish or patina -this is normal. This can happen over time with lots of wear. This means your favorite piece was shown some serious love!


SHIPPING & DELIVERY

All DBL Jewelry is made with love to order - we aim to ship items within 3-5 business days of receiving your order. THIS TIME FRAME MAY VARY IN OUR BUSY SEASONS (OCTOBER- DECEMBER) 

We ship via Canada Post and do like to allow 2-10 business days for delivery depending on your location.
IF YOU SELECTED TRACKING YOU WILL GET A TRACKING NUMBER EMAILED TO YOU 

**LETTERMAIL DOES NOT HAVE TRACKING AND WE CANNOT LOCATE YOUR PACKAGE ONCE SHIPPED 

Need your order rush? Express shipping is available at an additional charge. Please contact us at info@dbldesigns.ca with the subject RUSH ORDER to arrange for express options.

U.S. ORDERS — DUTIES & IMPORT FEES

Please note that orders shipped from Canada to the United States may be subject to customs duties, import taxes, brokerage fees and/or other charges upon arrival in the U.S.

These charges are not included in your DBL order total or shipping fee and are the responsibility of the customer/recipient. DBL Jewellery does not determine or control these charges.

If applicable, the shipping carrier may require payment of these fees before your package can be delivered.

By placing an order for delivery to the United States, you acknowledge and accept responsibility for any applicable duties, taxes, tariffs, customs charges and brokerage fees.

REFUSED OR RETURNED SHIPMENTS

If an order is refused, abandoned or returned to DBL Jewellery because the customer chooses not to pay applicable duties, taxes, customs or brokerage fees, the customer remains responsible for any charges associated with the shipment and its return.

Any applicable return shipping costs, customs charges, duties, brokerage fees or carrier fees incurred by DBL Jewellery may be deducted from any eligible refund. Original shipping charges are non-refundable.


xoxo
LIVE A SIMPLE LIFE & HUG YOUR LOVE ONES